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Businiess name:
Pacific Towing & Recovery
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Review by:
citysearch c.
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Review content:
DO NOT USE THIS COMPANY. We were broke down at my brother-in-laws house on a Saturday afternoon far from our home and needed a tow truck to haul our truck to the shop to be repaired. I called Pacific Towing and they said they could have someone out in 30 minutes so I agreed. They then told me that they ONLY accept cash so we had to find $80 cash on a Saturday afternoon. Once they got it to the shop my Husband and brother-in-law asked for a receipt so we could get reimbursed through our insurance company. They were told that they couldn't give a receipt he didn't have a book and just wouldn't give one. Being in a rush to get to our mother-in-laws wedding the guys didn't fight anymore with him on the subject. I then called their shop the Monday after and asked if they could send me a receipt so I could get my $80 back and the lady asked where I was so she could bring it to me, seems fishy. I then gave them my work email and asked for it to be emailed. I never received it that day, however, I did receive multiple called, to my work phone and not my cell phone which is the number they had on file, by the tow truck driver telling me that he did offer a receipt that my husband was lying. I did not appreciate feeling harassed by him and I don't believe my work number which was not on file it only showed up on the office caller ID should have ever been given out to the driver for him to repeatedly call me when I didn't pick up the first time. So Tuesday I called the office again and asked for my receipt and explained that I didn't appreciate my number being given out. I asked why I hadn't received my receipt yet and how it seemed like I was being scammed out of my money since she was now saying they do accept check and credit cards but I was told CASH ONLY. So cash only and no receipt, seems like they're wanting to make some extra cash under the table. Today is Wednesday and I still have not received a receipt for our tow. and to top it all off they sent out an F-350 with a flat bed which we had a jacked up F-350 to tow and the driver took every back road through residential streets to get to the shop, which could've been half the time getting there if he took the freeway. Unfortunately, I don't think he could take the freeway because the truck looked like it was going to fall off every time he turned a corner because he was maxed out on size and weight. We're surprised our truck didn't fall off. I'm glad it didn't because I don't think we would've ever gotten any money out of them for damages.
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