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Businiess name:
VCA Hollywood Animal Hospital
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Review by:
citysearch c.
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Review content:
Don't be fooled by their initial charm and sense of caring for you and your pet. After an initial estimate from Dr. Katz of $2600-$3200 to perform a splenectomy surgery for my 8yr old Rottweiler who suffered from abdominal bleeding cause by a ruptured mass in his spleen. I was called 2 days after my dogs passing from post-op complications by their billing department to advise me of the remaining balance on my account which had increased to over $4300. Never once did I receive a call to authorize anything more than the amount of the original estimate. After I responded in utter dismay over these charges I was called by Dr. Katz attempting to justify the cost and acknowledging that some credits may be warranted he agreed to have them review the charges....but a week later I received the revised bill showing the $500 credit but ironically the balance still showed the original $4300 total despite the credit. Some how they were able to finagle the cost of the other charges in order to get their money. ** total scam** They don't even give you a detailed estimate of your charges prior to performing the procedure but they are quick to change the terms after the procedures are performed....I feel that they saw a sucker who desperately wanted to save his best friends life by pay the costly expense for the chance of getting a positive prognosis that they could charge any amount after the fact without objection.....but that's where they went wrong. ** I will be filing a complaint for this unethical practice ** BEWARE OF THIS SCAM, ask for a detailed estimate prior to any procedures.
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