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Businiess name:
Padula Brothers
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Review by:
Guest
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Review content:
If I could give less than one star I would. We were promised a delivery date of 5/30 for a $2k John Deere purchased from Home Depot, distributed by Padula Brothers. On 5/30 after calling Home Depot and being given Padula's number and confirming they had in-fact received our tractor on 5/26, I called Padula Brothers to find out where the tractor was. I was told that Home Depot doesn't make Padula's schedule and was hung up on. I call back in the afternoon, twice to get in touch with someone to find the tractor, and I'm told by a man named Jesse that I'll get it maybe sometime next week. Despite having to wait much longer than quoted to have a very expensive piece of equipment delivered, I relent and specifically instruct them to call my cell phone number to schedule, as the number they have on file is just a number for billing and we cannot be reached during the day on it. A week later, no phone call, and guess what just shows up, along with one of the most rude technicians we have ever dealt with? Without being properly scheduled, we were unable to take the time to be shown how to operate it and receive the "white glove service" (what a joke) we were sold and paid for. When a call was placed to the service department to schedule a technician to come back when we were available we were told they don't have time for this and no one would be coming back, and they would not put us in touch with ownership. No acknowledgement of the delay or lack of scheduling confirmation, just a "not my problem" attitude. Customer service is non-existent. If you are thinking of making any kind of purchase from them, do yourself a favor and find another dealer. I can acknowledge the fact that there may have been a scheduling miscommunication with Home Depot, but based on my interaction with Padula directly from that point on, the service went from bad to worse. They take absolutely no responsibility for their inadequate scheduling or their complete lack of customer service. Run.
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