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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
1. Despite my belief that they would do the moving, on the day of move I learned moving was subcontracted out to a firm I've never heard of and therefore could not have investigated.
2. The list of articles to move that I sent out was not the list the movers showed up with.
-This caused a price increase because I "added" to the list of items to be moved, despite the items being listed on an earlier "version" of inventory.
3. Movers broke itemS even before they got them into moving truck.
4. Cost of move increased three times.
5. A post-delivery conversation with an Allstate agent seemed to indicate that the subcontractor over-billed me.
6. At seven hours after delivery, no-one seemed aware of breakages.
7. Organization seemed lacking. There were about four different people whom you may need to contact, and each only dealt with a specific aspect, without giving clear indication/access numbers for whom should be contacted at what point.
8. When items were delivered the mover prevented me from listing the damages, despite his knowing of them and his taking picture(s). See the "Interstate bill of lading contract" for shipper obligations in regards to damages. Only after I refused to sign off on the contract if I couldn't make notations, did he relent.
9. After all was done, the price was more than two times any quote from other competitors, and almost double Allstate's initial quote.
Addendum. On 5-9-17 I received an offer of $100.00 to cover everything; Everything, from broken items to over-billing to attempting to prevent me from following documentation they provided. When I heard the term "Full and Final" during the call, I asked what that meant. Only after asking, was I told that it meant if I accepted their offer I could basically never again speak of my dissatisfaction with my moving experience, even "on social media". bad experience.
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