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Businiess name:
Steam Express Duct Cleaning
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Review by:
citysearch c.
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Review content:
Please do stay away from these people. It's an ultimate scam and high-pressure upsell. We arranged for duct cleaning with a special for $97 for ten ducts and then the carpet cleaned in three rooms for free. The duct cleaning was fine as was the carpet cleaning - except for the ""pet enzyme"", which was quoted to me as $25 but then turned out to be $25/room. But then the fun started - the crew on site checked the air return duct and the furnace plenum. We were told there was mold in the plenum and that the return duct needed cleaning. The offer was made to clean, deodorize, treat for mold etc for the bargain price of $599. Weel, hadn't been done in a few years, so we agreed. The next day we called the company back to retreat the carpets as there was still some odors. While they were in the house, we also asked them to check the plenum again - without telling them it had been ""cleaned"" the day before. The technician took one look inside and promptly informed us there was mold everywhere and it would cost $259 to clean!! Obviously somebody was lying to us. long story short, we got taken. Never use these people.
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