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Businiess name:
Imperial Pools
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Review by:
citysearch c.
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Review content:
I had kind of a mixed experience with the guy from Imperial Pools. While he did come quickly to do the job initially, when I tried to contact him with questions afterwards I have gotten no response. The price was reasonable and as far as I can see the work has been done properly. The thing is that he did the work so differently compared to other companies I have used in the past. I had him seal my pool, but the way that he did it (not draining it halfway first for example) just left me with a lot of questions. I have called at least 5 times with questions and even sent a couple emails but have gotten no response. That alone just makes me less likely to recommend them.
RESPONSE FROM Imperial Pools Inc.:
The homeowner requested IMP close their pool on 11/21/16 and IMP completed the pool closing on the same day and provided homeowner with the paid invoice stating the following "At time of Pool Closing the Pool System appeared to be in full operating condition. IMP will follow up with a Quote for a Standard Winter Pool Cover w/ Winter Water Bags." The homeowner paid the invoice in full on 11/21/16. The homeowner did contact IMP regarding how the pool was closed and homeowner appeared to find the explanation acceptable. At a later date, the husband contacted IMP requesting IMP remove the statement on the original invoice indicating the recommendation for a pool cover, as the homeowners wanted to provide the "new" invoice to the prospective purchaser of their home (the house was on the market at the time of the closing). IMP was not comfortable with removing the statement as a pool cover should be used and felt removing the statement would be unethical and misleading to the new homeowners.
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