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Businiess name:
Mr Handyman
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Review by:
citysearch c.
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Review content:
I was very dissatisfied with the pricing/customer serve of Mr. Handyman (Anne Arundel). First, I scheduled work to be done two weeks in advance, but when we called prior to the date they had no record of our appointment. Second, we were quoted a price in the $400 range to patch and paint a hole from a previous plumbing repair. In the end the total was over $600 of which $305 was for painting and sanding! I find the disparity between the initial quote and final price alarming! I will not be using Mr. Mr. Handyman again.
RESPONSE FROM Mr. Handyman of Anne Arundel & NE PG:
Very sorry to hear of these concerns, but I do feel the need to clarify a couple of points.
The customer's initial inquiry was to check our prices and our availability. He noted that he would call back and confirm. When he called back, he was distressed that he was not on the schedule. We did not schedule an appointment for him because he was uncertain when we spoke if he wanted to proceed with the appointment.
When the customer complained that he needed the schedule "that he had been promised", we rearranged our schedule to accommodate his need. We re-iterated the cost of a service call ($276 for two hours plus materials) and the fact that two service calls would be needed. We then confirmed our rates in an email and again onsite before starting any work.
Again, very sorry that the customer was not clear about our rates or the time that was needed to complete the job. Especially sorry that he did not feel he received good value for his investment. But to be clear, we absolutely did not quote one price and charge another.
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