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Businiess name:
Just Appliance Repair
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Review by:
citysearch c.
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Review content:
I have been debating about sending a review for several months because I feel bad that it is negative. We found Just Appliance on line when looking for a place to repair our dryer. The dryer wasn't that old so we opted for repair vs new purchase. Darius is a very nice person but I was disappointed in the outcome. The dryer was making a very loud banging noise and intermittent squeaking. Darius replaced one drum roller (he obviously only had one in his vehicle) when 2 should have been replaced. He gave me the one roller that was replaced. We were charged for 2- there was still a "less loud" banging noise which I believe was the roller he didn't have with him to replace. The squeaking continued. When he said he would do a maintenance check for $39.95 (I agreed) I thought that would include lubricating parts in addition to the vacuuming that he did (my assumption). I called asking if both rollers were replaced but didn't get a direct answer. As far as the squeaking, Darius offered to replace a part (can't recall name) but I said I didn't want to put more money into dryer. Then he offered to lubricate that part but I didn't want any more visits for the dryer. Total bill $357.40 (2 drum rollers 39.88, maintenance check 39.95) + $10 tip which could have been put toward a new dryer.
RESPONSE FROM Just Appliance Repair:
Mrs. Varian, thank you for your feed back. We are sorry to read that you were not quite satisfied with your repair, but glad that though you rejected the options given to you, the technician did his best to address the issues you brought to our attention. The lubrication offered also would have been at no additional charge to you. We will use this feedback to help better serve our customers in the future.
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