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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
I would recommend using All State Van Lines with caution. I had a very stressful time with the company. There was a lack of communication and things were promised that never happened. The contracted company, Quality relocation, is completely unprofessional and shady/questionable. If you're to deal with them, just say no, for your own sake. The move went very unsuccessfully with water damage due to negligence on arrival and being overcharged by over $900. I tried several times to get my issues resolved but would get the run around and would often times not get a response. I finally got my check for the overcharge and am waiting on the additional ins payout. This went on for several weeks until upper management contacted me. The woman I spoke to offered an apology and offered a $750 customer service refund. She assured me that Quality relocation is on a freeze from business unless they do retraining and told me that there would be an internal audit to correct the communication problems. If you're to do business with All State make sure you read all the paperwork in full and verify all info given. Also I would recommend being there in person for the weigh ins and getting additional insurance.
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