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Businiess name:
Precision Heating & Air LLC
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Review by:
citysearch c.
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Review content:
We searched web after our air conditioner died and found that Precision has the very good rating . And then it turns out to be the total opposite.
Yesterday morning ( Oct. 26. 2011). Our air condition was dead (no power, nothing) and my wife called Precision for a check. One technician came in within a few hours and did some quick check and told her that the air conditioner is too old (11 years old) and the freon is leaking badly. He immediately gave us three options. The cheapest one is around $2500 and the best one (in his opinion) is around $6000 with bonus check from government (good salesmen!). I talked with him over the phone (since I was in office) and I was so suspicious of his judgement. And we just politely told him we would think more about it.
When I got home, to my big surprise, the evaporator unit in my attic was a mess with a big hold uncovered. I was totally astonished and called the technician immediately, He told me that: Because the freon is leaking so badly, so it is for our best interest not to use it and therefore there is no need to put the cover back. I was so pissed off and told him that the air conditioner works perfectly with effective cooling before the incident, and his reply was: The freon leaking often happens suddenly. I asked why the evaporator/furnace fan is not working, his reply: ""I turned if off for your safely"".
I was then totally speechless and insisted his coming back and cleaning up the mass, and also showing me ""how to turn the evaporator fan on"".
This morning (Oct 27.2011), the technician came in with anther gentlemen (with better knowledge?). He got the cover back with bad alignment and he insisted it is bad before. (I wish I took a picture before). And ""to his surprise"", the evaporator fan (part of the furnace) can not be turned on by the switch. This time, he had to open the furnace panel and within about 5 minutes, he congratulated me helping him find another problem: the furnace circuit board is burned.
I am so so pissed after our writing a $65 checking just for trouble. I am not sure whether the circuit board is burned after his visit or before it since he insisted that the furnace is working perfectly yesterday during this visit.
I will contact some of my friend to see whether I should file a lawsuit/complain or not.
Jun
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Hello, Joe:
I just read your comment and I am glad that you are serious about my post. And it shows that you care about business and customers.
Just a few updates since my initial post. After using Precision service (it is not free), I called another company and they got the furnace circuit board replaced. And now, both air-condition and heating are working well. We were told the Freon is just fine.
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