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Businiess name:
Payless Car Rental - Philadelphia (PHL)
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Review by:
citysearch c.
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Review content:
I accidentally left a piece of luggage approx. 5-10 ft away from the front door in the middle of the parking lot at 11pm on Sat, July 2, 2016. I was either the last shuttle or they had 1 more shuttle run. When we got home and I realized we had left our luggage, I immediately called (1.5 hr later) but it was either closed or no one was picking up the phones. I left a detailed message.\r
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Early the next morning, I called again. Amazingly--NO ONE saw a piece of luggage in the middle of the lot right by the front door. \r
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In the past 3 days, I have called 7 times, been told by 4 different people that they would call me back to let me know about the status of my luggage, and no one ever called me back! To add insult to injury in the middle of talking with the general manager, Brielle Wilkins, she put me on hold not once but TWO times while I was speaking mid-sentence. UPDATE: On Day 4, the manager did call me back & told me that she had looked at the security camera video but wasn't able to see our vehicle or luggage. I was appreciative that she at least took the time to do what I asked & call me back. It would've been much better if it had been handled like that from the beginning. Overall, a very frustrating & expensive mistake. \r
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If you can't trust staff to turn in forgotten luggage (worth $200), you would be CRAZY to give them keys to your car (worth $10,000). Interestingly, we found Styrofoam plates in our van on our return--did someone eat in our car???
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