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Businiess name:
Uptown Ford Lincoln
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Review by:
citysearch c.
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Review content:
So I purchase a great used car, 2009 MKZ. Wonderful sales service and closing process. Had my car for 3 weeks and the driver side heated seat module goes out. call and schedule service was told that it was not cover under the warranty that I purchased and that the dealership would cover 1/2 of the $350 for a new module. I said, ""I have only had the car for 3 weeks and have not made a first payment; it worked when I drove it off the lot, this is unfair and I am not happy with service"". Talk with the GM to provide my feedback and he told me that he felt that I was threatening him with giving feedback online; after the awkward silence, I walked out. What a tool. \r
\r
I love my MKZ but I will never purchase a new model from Uptown. Once you sign on the dotted line, the service and customer care means absolutely nothing. \r
Let me be clear, the initial service and care is very different after the purchase.
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