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Businiess name:
Pride Plumbing
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Review by:
citysearch c.
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Review content:
Recently I had Pride plumbing replace a sump pump. The plumber suggested an overflow drain in addition to a pricey installation of a sump pump. He communicated with me by phone while at residence where my son is living. My son was not shown a book with pricing. I was told an amount and agreed to replacement which was done in about 30 minutes according to my son. When I called to ask about breakdown of pump and labor no one returned my call. I am also concerned as the plumber wrote on the bill that the work was NOT under warranty as I did not purchase the overflow drain (another $170 or so). Again I called to ask about the warranty and my calls were not returned. In fairness the company did send someone out the next day and the gentleman that I scheduled service with was pleasant. However, I am disappointed with the lack of customer service and follow up as well as feeling a bit 'taken' as the pump and labor were pricey as well as the warranty apparently not honored (we were not told this nor do I believe the overflow would have been necessary as the house and pump have gotten along fine for years without it.
RESPONSE FROM Pride Plumbing:
My name Ross Madonia, owner of Pride Plumbing. I recall having a conversation with you the same day or the day after you originally called to discuss your concerns and I recall you being satisfied and understood better what the issue was and still is. The issue is that the discharge pipe is installed a few inches below grade and not pitched properly. Due to the severe cold weather this year your discharge pipe froze and burned out your sump pump. The additional cost was to rectify the situation so as to not allow the pipe to freeze and again burn out the newly installed sump pump. We would be happy to send the plumber back out again when your in town and able to meet us at your property to discuss the issue with you.
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