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Businiess name:
Pride Plumbing
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Review by:
citysearch c.
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Review content:
We recently had a burst pipe due to the extreme cold we're having. It started flooding our finished basement, we quickly shut off the water main and looked up area plumbers to call. The first one had too long of a wait list (because so many people were experiencing the same problem). Our second call was to Pride Plumbing and although their employees were all very busy as well, they assured us they would have someone to the house within 2 hours. We were so relieved when Keith arrived right on time and was very professional and knowledgeable. We felt completely comfortable with him. He replaced the section of burst pipe, explained why it happened in the area that it did and made sure everything was working properly. He also gave us some great tips on how to prevent the problem in the future and tips on cleaning up the standing water (that luckily flowed into utility room with concrete floors) and drying out the area. It's nerve-wracking calling companies you have zero experience with in emergency situations. You feel like you can easily be taken advantage of. Keith completely exceeded our expectations and the stressful situation was made stress-free because of him. We are very happy that the first company didn't have anyone to send because now we have a great plumbing company to use for future needs and also refer people to. I also appreciated the thank you note we received right away and the enclosed coupon for future needs-nice touch. This is how all businesses should operate. Thank you Pride Plumbing!
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