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Businiess name:
Von Sydow's Moving & Storage
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Review by:
citysearch c.
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Review content:
Von Sydow's stored our possessions in their facility for two years. Prior to taking delivery of the possessions a sales rep came to our house to do a moving survey. Part of this meeting was to let us know what we could store and could not store at the facility. We had 46 bottles of wine and the sales rep told us that they would be OK to store at the facility because it was climate controlled. When the wine was delivered, the bottles of wine were all ruined due to high temperatures. We found out later that the facility was not temperature controlled. The sales rep acting as an agent of the company should have been aware that wine could not be stored at the storage facility. Von Sydow's tried to use the excuse that it was an Act of God. High temperatures during the summer months are expected and the results predictable if they knew the facility was not temperature controlled. Von Sydow was not willing to reimburse us for what we thought was a fair amount. I was just asking for them to take responsibility for what their sales agent committed to us.
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