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Businiess name:
Dixie RV Superstore
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Review by:
Guest
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Review content:
This company in Newport News, VA deserves no stars. I have been in a battle with this company since May 2016. I went into the store to meet a salesperson and advised him I was there to narrow down a selection for my husband to look at. He showed me the two that I requested and a third one. I advised him I needed a price to go home and talk to my husband as we lived over 2 hours away. The salesperson, Jake, told me I had to put down a $1,000.00 deposit to get a best price. I of course now realize how stupid I was to "fall" for this and should have left Dixie RV immediately. I asked if I could get the deposit back and was advised I could two times. Jake then gave me a price on only the new travel trailer I looked at. I told Jake I would be back with my husband on his next day at work to look at the travel trailer and showed him a list of questions I had to ask him before buying it. I advised him I was in a hurry to leave several times as my 96 year old mother in law's care giver leaves at 3 and someone has to be there with her. I gave them my credit card for the deposit and signed a receipt and a paper that I was told would hold the travel trailer for us until my husband could look at it and we could discuss the list of questions I had. Again, I know I was stupid that I did not read the papers that were put in front of me and I feel really scammed by this. I left the dealership at 2:30pm and the next morning before 9 am I looked at the papers that Dixie RV gave me and I discovered the sheet of paper was a purchase agreement. I immediately called them and advised Dixie RV I never agreed to purchase an RV and requested my deposit back. They refused and then I disputed it with my credit card company and Dixie RV has advised the credit card company that I negotiated a deal, made an offer, signed a purchase agreement and they want their $1,000.00. From the beginning of this battle I told Dixie RV I would not post negative reviews or file a complaint with the Better Business Bureau if they did the "right thing".
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