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Businiess name:
Emerald Dental Practice
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Review by:
citysearch c.
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Review content:
IF YOU FEEL GENEROUS AND WOULD LIKE TO GIVE AWAY YOUR HARD EARNED MONEY IN RETURN FOR POOR SERVICE, THIS IS THE PLACE TO GO!!! I have dealt with a lot of shady business practices and people, but this place definitely takes the cake. I'm surprise they're still in business and still able to deceive unsuspecting people. To make matter worst, they have the rudest, most unprofessional, obnoxious, and condescending employees that I have ever seen and experience in my entire life. Like previous reviews here, they have a very poor and questionable business practice. It is obvious because they have a readily made binder and poorly made signs telling you that any visits for whatever reasons can cost you between $0-200. This must happen often enough so they armed themselves with this so called office policy to counter you on everything you say and protect themselves if people chose to question them. The office manager even seemed to have well-rehearsed but abrasive answers for everything you say so you never have an opportunity to address your concerns.\r
I've been to many offices for various reasons, anywhere from medical to dental and even to a car repair shop. I've never been provided a service without a clear and concise explanation of benefits...""this column is our cost, this is what insurance pays and this is your cost."" Office manager tells me that it is our problem that we do not understand their policy and that our insurance is subpar and didn't cover the treatment. The part that upsets me most is that my intention was not to dispute the fee since it was already paid. I essentially chalked it up as a lesson learned. The most upsetting is that I did not even have a chance to finish my question before she went on the defense and pulled out her special binder and started to rattle on incessantly about their policy. This tells me that they do this more often than not. Maybe this is their common practice to cover their shady policy. Oceanside and surrounding areas have many other great dentists who will provide you with superior services even on their worst days.\r
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PLEASE PLEASE PLEASE, I BEG OF YOU, AS A FELLOW CONCERNED CITIZEN, DO NOT SUPPORT THEIR BUSINESS! DO NOT CONDONE THEIR PRACTICE! DO NOT TAKE YOUR CHANCES! I WISH I CAME ONLINE TO CHECK THEIR REVIEWS BEFORE SUBJECTING MYSELF TO THEIR HORRIBLE SERVICE.
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