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Businiess name:
ARS / Rescue Rooter Laurel
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Review by:
Guest
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Review content:
I am giving three stars due to an inability to really rate the company itself, and therefore a desire to not artificially affect their average.
The technician absolutely deserves five stars, individually.
ARS / Rescue Rooter (Laurel) HVAC technician Joseph M. was outstanding. I am writing this review at his request, which I suspect is a company policy, but: he deserves recognition for a job well done for two specific reasons.
1. He was generous with his time and knowledge, allowing me to tag along as he performed his multi-point inspection and explaining what he was doing as he went. He gave me tips on things like ensuring my HVAC drain line remains clear, and showed me (via on-site photo) the condition of my blower coil.
2. He was honest and forthright. For example, when the temperature drop across my blower didn't appear to be as high as desired, he made every effort to find the best measurement points to ensure an accurate assessment.
Those two things alone are enough to drive repeat business from me.
Unfortunately, I do not have a dire need for service above and beyond the annual inspection I scheduled, so I cannot rate the company beyond his performance. I have some misgivings about the company's menu pricing method that he displayed. Additionally, the monthly service plan did not mathematically appear to be worth it: $16 per mo. x 12 mo. is essentially $200 per year for two inspections and a meagre percentage off services if services are required (example: roughly $30 off $250+ refrigerant recharge). At the $59 per inspection rate, unless your system is failing regularly and expensively (at which point it becomes more cost effective to outright replace it), the service plan will not pay for itself.
I should note that he honored the $10 coupon on my Home Depot filter purchase, so the whole inspection came to $49 -- which I, in my limited experience, did not find unreasonable.
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