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Businiess name:
John Moore Services
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Review by:
citysearch c.
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Review content:
We had a leak coming through our kitchen floor. The first plumber said it was a fresh water leak but couldn't find it (even though we hadn't lost any water pressure) so they sent out a team of 2 technicians the next day. They diagnosed it as a sewer leak and after 3 hours found that we had sever blockage from tree roots in our front yard. They quoted me $2500 to replace the blocked segment of pipe. When I said I needed to wait and talk to my husband first, they got pushy and kept slicing down the price (not by much, but still trying to get me to sign right there and then). I got 3 other quotes and hired someone to do it for $1600. However when they started digging over the spot that John Moore marked, THERE WAS NO SEWER LINE! We kept digging assuming maybe it was off a few feet... but no, 10' later still no line on that side of my house. We did find it nearly 30 feet away. When I called John Moore in an attempt to get an explanation, they first said that their technician's notes indicated that the test on my house was inconclusive. Finally a supervisor called me back (2 days later after another message was left, not within 24 hrs like they said they would) and said that since I didn't hire them to do the replumbing they were not going to help me. I hired them for a diagnosis, which was wrong or I was scammed. So unless I pay too much for service (that may not even be needed), they won't back their own work. Conveniently, the technician who diagnosed the problem no longer works there....
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