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Businiess name:
Rooms To Go
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Review by:
citysearch c.
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Review content:
I wish I could rate NO stars.
We purchased on 9/10 --- my husband and I wrote a check for our purchase, which is equal to paying cash. It was for approx $1,000. It wasn't a big purchase and we didn't need to finance.
On Monday 9/12 we cancelled our purchase. A WEEK LATER OUR SALES PERSON called US to tell us that she left the sale OPEN so we could just come in and pick out something else. THEY THOUGHT THEY COULD JUST KEEP OUR $$$ UNTIL WE PICK OUT SOMETHING ELSE!!!!!!!!!! I told her that I would not be back in for a while as we lived out of town. She did that to get her commission or sale or whatever but it did not help us out at all. I had to call and talk to a manager to start the refund process to get our $$$ back. He told me it would take 10 days ---- WHEN MY HUSBAND JUST CALLED THEY SAID 30 DAYS!!!!!!! All this store does is tell lies lies lies. I turned them into the attorney general's office today. They should be able to do a immediate refund when you cancel a order. If not it should take no longer than 7 business days tops!!! They are trying to keep their sales but they have lost a customer as I would NEVER step foot in this store again.
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