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Businiess name:
Rick Case Hyundai
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Review by:
citysearch c.
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Review content:
I bought my Hyundai Sonata in 2012 in North Carolina. After I moved to Florida in 2015, I was glad to find Rick Case for my maintenance needs. I felt more comfortable taking my car to a dealership for oil changes, since I had such a good experience with the dealership in NC. The service agents at Rick Case are wonderful. They listen to my requests and explain the work they're doing clearly. If they find something else that needs work (i.e. break fluid replaced, air filter changed, etc.), they are quick to tell me and inform me of the cost. I have not felt like they take advantage of women but rather "look out" for all their customers.
However, each time I've taken my car for maintenance at Rick Case, a salesman has approached me in the waiting area to try to sell me a new Hyundai. The last time (2-10-16) I took my laptop with me to do some work while I was there and also in hopes I would not be interrupted by a salesman. My current car loan is with a local credit union, the interest rate is the lowest I have ever seen, and I'm completely happy with my $220/month car payment. Even after I clearly say I am not interested in buying a new car, the salesmen always push to try to get me in a new car. The last time I was having an oil change, the salesman repeatedly asked me if I was sure I didn't want a new car. He claimed he was trying to save me money. I was having routine maintenance done on my car, which I budget for yearly. So I fail to see how buying a brand new car during a regularly scheduled oil change will save me money. The reason I mention this is because it is a pattern at Rick Case. If it only happened once, I wouldn't bother writing about it. I also understand a salesman's income depends on making sales. But badgering people in the service waiting area is not a good tactic. It makes me want to go somewhere else to get an oil change. When I'm ready to buy a new car, I will go to a dealership and talk to a salesman personally.
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