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Businiess name:
Hutzel Plumbing & Heating Company
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Review by:
citysearch c.
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Review content:
The last thing you want to hear your significant other say on one of the coldest nights not only of the year but of recent history is ""I think the furnace stopped working."" Add 2am to that equation and, well, grab the tissues because you're just going to want to cry. \r
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Except I'm a total type A so even though I wanted to cry I grabbed the phone and set about trying to find an emergency repair. You see, I had just replaced the pipes in this house and I'd be damned if one of the burst from the cold after all that headache. I didn't care how much it cost to get it repaired, I wanted someone out ASAP.\r
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I called a few places. Some proclaimed to have 24 hour service but didn't answer. Some I talked to but were too swamped from the cold to have anyone out until the next afternoon. I had actually called Hutzel first but was directed to an operator who told us she would have to look for someone available. So I set about calling a few other spots while I wanted just in case. \r
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Luckily within 30 minutes my savior Charlie called back. He said he'd be over in an hour. BLESS HIS HEART. He arrived promptly and got us running again in 15 minutes. Unfortunately this was only a temporary fix as our exhaust motor was shot but he at least got us through the night till he could return the next day with a new motor to get us fully fixed up. Around 1pm we noticed the temperatures start dropping again in the house but luckily he was back by 2pm with a new motor to get us all repaired. The furnace is now running like a dream, quieter than is has since I've lived here, and is holding up really well with this blasted polar vortex. I am so so grateful for his assistance!\r
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Even better? He was cheerful, gracious and pleasant throughout. One could be pretty salty if they were called out of bed at 3am to go out into a snowstorm + negative temps but he got here and was SO nice and SO helpful. I wanted to cry again..this time out of gratitude. \r
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I'm still waiting on the bill and I know it won't be cheap (they're upfront that emergency service is $189 an hour, plus all the new parts we had to put in) but it's a small price to pay for warmth, security, and knowing you aren't going to be dealing with a flood on top of everything with a burst pipe. I'd give Charlie 10 stars if I could. Our hero!
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