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Businiess name:
Allen Service Plumbing Heating & Air
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Review by:
Guest
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Review content:
First I have to say that the tech Allen Plumbing sent out was friendly, knowledgeable and professional. I cannot complain about the work that was done. I had tried to install a new faucet in my bathroom and could not get the hot water line to sync up and it just leaked a small amount. I tried for three days but got nowhere. Then I tried to uninstall the faucet but got stuck on the last nut and gave up. I needed this fixed as the water to the entire house was off and temperatures were below freezing. I was thankful to get a plumber on the same day. It is their way of billing that makes me very unhappy. I was (unfortunately for me) up front with the plumber; that I was a first time homeowner and had never called a plumber before and that I felt desperate at this point. First mistake, don’t be honest. Because now he knows I am in between a rock and hard place and instead of being helpful, he took advantage of the situation. I admit I signed off on the work before he did it, but again, I felt stuck. To cut my two plastic lines going to the faucet, adding two flexible pipes and two shut off valves and installing a new faucet (not the one I had purchased) and with this taking about two hours which the tech only actually worked about 1.5 hours, cost me $1,100……….Eleven Hundred Dollars……. I have a plumber friend in another state and called him the next day. He said on the outside it would have cost about $500. So he felt like the guy knew I was in a predicament and doubled the cost. When it was all said and done that night, I looked at my bill. To my surprise it was not itemized. I really wanted to understand how my bill had gotten over a grand. When I called to get an itemized statement I was told that they do not bill that way. They do this flat rate quote thing. I said, well when the tech made my quote, he had to be pulling the numbers from somewhere – would I be able to see that. Well no, I couldn’t. My advice would be NOT TO USE ALLEN PLUMBING at all or if you have no choice.
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