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Businiess name:
Pep Boys
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Review by:
citysearch c.
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Review content:
Had 2 worn out tires originally puchased at PepBoys. They had only 20K on them but had a 70K warranty. Service rep checked worn tires and mileage and stated he would take $85.00 off the price of a replacement which retailed for $116. Problem was they were out of stock and I would have to come back later. Rep gave me a written estimate. Returned one week later . They still did not have the correct tire but said they would give me a different tire for $117 minus the adjustment. They could not find my quote from a week earlier in their computer.(fishy) My original rep was not there for this second visit. The manager, Jack Ajoyan, chimed in that if I needed 2 more tires (for a total of 4) I could get the 4th tire free. I approved this and the tires were replaced along with an alignment. 2 hours later the manager had to make the adjustment and total the order. He offered a rebate to get the 4th tire free and a 10% reduction on the bill, but did not take the original adjustment ($85 off 2)
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