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Businiess name:
Norcast Telecom Networks
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Review by:
citysearch c.
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Review content:
On 1/3/2016 around 7pm, at the SeaVenture Resort in Pismo Beach we had our cable connection go offline. The company didn't have an ETA, and on a busy Sunday night I needed something else to get us by. Realizing we had our voice circuit on a Norcast T1, I called the helpdesk and left an emergency VM. I was called back in under 10 minutes, and to be honest, I can't remember the technicians name (It was Justin Coalwell, upon looking at my notes).
He was able to give me the static IP information we had for the T1 circuit, and I was able to temporarily route all my information over the T1 while our other vendor twiddled their thumbs - they restored service the next morning. That would have cost us thousands in lost revenue.
Please let the technician know I was very appreciative, and he represents Norcast to the highest level. Techs like him are why we keep our copper services with Norcast when there are many other alternatives. Kudos on a job well done! Thanks!
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