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Businiess name:
Lee Company
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Review by:
citysearch c.
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Review content:
I called Lee Company out for 4 things: to replace an old, defective GFCI outlet in the bathroom, to replace/rewire an old doorchime with a new one, and to replace the outdoor doorbell on both the front and back door with a new one. Cost: $133.00. They did show up on time and the electrician was polite. All seemed to go well and he completed the work. However, later that evening I recognized the lighted button on the back doorbell was not working. I called Lee back the next day, and received nothing but the run-around and a refusal to send someone back out to see why the lighted feature was not working. They said it must have been a defective doorbell, however, it was just purchased new for them to install from Home Depot. Finally spoke to a customer svc mgr who said he would send someone back out to check on it (reluctantly) but they would charge me for it. I told them to forget it, and while I should have noticed it wasn't working when it was installed, so should they and since the front doorbell was installed properly and working, I could not understand what had happened to the back doorbell. I feel they could have made it right and taken an opportunity to provide excellent customer service follow-up, but did not. So, while the majority of things went well, that one bad experience will keep me from using their company again.
Pros: TImely, Polite
Cons: Poor customer service follow-up
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