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Businiess name:
Norton's Flowers & Gifts
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Review by:
citysearch c.
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Review content:
It is very difficult to respond to an anonymous complaint, but the most important fact is that Norton?s Flowers & Gifts unconditionally guarantees every order we accept and we are sorry the reviewer is so unhappy with their experience. It would appear from the reviewer?s posting date that they are commenting on a Valentine?s Day delivery. Admittedly, we had approximately 12 complaints on the 1,921 orders we filled on February 13th ? 14th (less than 1%). Most of those complaints were the result of address misinformation, address misunderstanding or the recipient not being home when we attempted delivery. To the best of our knowledge, every issue was resolved to the satisfaction of the customers, except one. In the case of this reviewer, you will note a full refund was given, but we were not allowed the opportunity to send a redelivery with an explanation or apology. \r
\r
Norton?s Flowers & Gifts slogan is ?We Deliver the WOW!? because we pride ourselves on trying to exceed
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