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Businiess name:
Women's Care
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Review by:
citysearch c.
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Review content:
I can't rate Dr. Julie Martin because I never got to meet her. Her staff is incredibly rude. I was going to be a new patient and got multiple texts reminding me of a 9 a.m. appointment at the Hilltop location. When I arrived early the door was locked. I waited patiently, but called the phone number at 8:55. It said they were closed and to call back during business hours. I waited and called back shortly after 9. I explained my situation and the scheduling lady told me to drive over to their other location. As I was trying to figure out what happened and was explaining that the texts said to come to Hilltop, another patient walked in the building and was just as confused. As I was trying to figure out what made the most sense for my schedule, I asked several questions of the scheduler and she was very rude to me. I finally gave up and decided not to switch to this doctor. On my drive to work (I was now going to be 2 hours late for no benefit), I called back and dialed through to the nursing group. She was short with me and told me that unless I was an established patient the nurses wouldn't talk to me. I asked if I could just leave a voicemail for Dr. Martin. I really thought she should know how her staff was treating people, the lady put me on hold. Several minutes later, Crystal, Dr. Martin's nurse, came on the phone. I was pleasant and started explaining the situation and she said she knew all about it and if I didn't like it, I could go elsewhere. I was shocked by this rude behavior because I had been nothing but pleasant to her. I sort of laughed and said wow in my shock. She said, that's right, this is what happens when you talk to people that way. I was really taken back and said, wait, talk to people in what way and then she hung up on me. All I can say, is WOW - although customer service is declining everywhere, I've never seen something so bad as how these ladies acted. It's too bad that Dr. Martin has staff like this and is losing customers over it as appears to be the case from reading some of the other reviews today.
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