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Businiess name:
Pro Tile Decorative Concrete
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Review by:
Guest
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Review content:
I received a Proposal / Contract from Pro-Tile that stipulated that I had 90 days to accept it. Approximately 1 month later I phoned Pro-Tile to accept the contract, further discuss color options and firm up a work schedule. In this conversation I was told Pro-Tile would not honor the Contract due to a concern about ‘possible’ future delamination of the overlay. They were unable to offer an explanation as to why this was not mentioned earlier or included in the original contract.
I phoned in a 2nd time and spoke with the General Manager and a 3rd time and spoke with one of the Pro-Tile owners. Both shared that they were not willing to honor their Contract. Interestingly enough each gave me a different reason for this posture. I should note that I had to place at least 2 follow up calls to make these connections as Jennifer did not honor her commitments to provide feedback.
The BOTTOM LINE . . . Based on conversations with 3 different Pro-Tile Representatives I received 3 different answers for why they would not honor the Contract they submitted.
These varied responses along with their customer unfriendly business practices are unacceptable and not typical of reputable companies.
Whatever the real reason . . . REPUTABLE COMPANIES do not run their businesses in a manner that lacks integrity and takes on these customer unfriendly overtones.
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