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Businiess name:
Rick Case Hyundai
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Review by:
citysearch c.
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Review content:
I have been a customer for over 5 years with Rick Case Hyundai and this past year got my 2nd car there (leased 2016 Elantra). I was very surprised to find that instead of a spare tire, they now put in pumps and tire sealer. I was scheduled to come in for my first service (1,700 miles) on Monday and woke that day to find my rear tire flat. So I used the pump and sealer, expecting to have the sealer replaced when I went in for service. This did not happen and this should have been described to me at time of lease, for I am not sure I would have leased a car without a tire and where the customer has to purchase a new sealer...so much for having safety and customer concerns at heart. What good is that tire equipment without the sealer? I was also surprised that the service rep, well very nice and accomodating, was not aware of my maintenance purchase. I explained this to the woman who called me after filling out the survey (my guess) and was told this type of information was not available to service. Are you kidding me?!? With today's technology, anyone interacting with a customer should have a full background of this person before dealing with him/her. The woman who called me was in the same uninformed boat. She asked me who at Rick Case arranged for my recent lease. My response, "Do your research on me [the customer] before you call. This has all left a very bad taste in my mouth. And while I would have highly recommended Rick Case in the past (five stars). My rating has significantly dropped to two stars (boardering on one star). Too bad they lost a good repeat customer.
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