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Businiess name:
The Emily Morgan Hotel-A Doubletree By Hilton
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Review by:
citysearch c.
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Review content:
Honestly could not believe that this hotel was given so many stars. I knew it was not going to start off well when we arrived at 3:45 pm to check in and myself and numerous others were told our rooms were not yet ready. (Check in was suppose to be at 3:00 pm or after.) Exhausted from traveling, we had to find something to do for nearly an hour.
The next day we left and came back at 1:00 pm, they had not yet cleaned the room and when we asked, they said we could do a 'light service' which apparently means throwing out trash and giving us more towels. Nothing at all was cleaned--boy was this hotel understaffed.
The coup de gras--the fire alarm went off at 1:00 am and it took us an hour and a half to get back into our rooms. No apologies from this hotel--nothing. Why did the alarm go off? A rain storm about a week ago messed up with a lot of their systems..... Yikes! I had no clue that a few inches of rain could put that much havoc on a building?
When I called to speak with the manager, they left me on hold for 15 minutes and then hung up. Oh and don't try emailing because the GM doesn't respond either. This hotel gives independent hotels a bad name.
Two good notes: the bellman, Johnny, was exceptional and the pool/hot tub area were relaxing.
Traveler Beware: I STRONGLY encourage you pick another place to stay!
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