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Review content:
DON'T DO IT!\r
Unless you are the Geico motorcycle-driving money man, try hard to find another place to take your vehicle!!! I know there are reviews for this garage saying ""oh, i saved so much money here!"", and yeah, perhaps when you're used to paying Mercedes dealer prices those individuals DID save some money here (this garage is located very close to the most expensive subdivision in all of San Antonio), but for regular folks who feel the Obama economy bearing down on them, this place is NOT WHERE YOU SHOULD GO! Here's my story. \r
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My 96 Jeep Cherokee was sputtering and choking, so I did a google map search and found the nearest garage to my house since I had to sputter over to it. The problem ended up being 4 sensors and a catalytic converter that needed replaced. $1,600 later (for parts that cost around $360 if you went out and bought them yourself), I picked up the Jeep and drove it literally 5 miles down the road when it just instantly died and would not start back up. I called them and they 'graciously' offered to tow her in. Two days later I hear back from them and they want another $896 to replace the ECM. If you don't know what an ECM is, it's the computer that controls the vehicles fuel and power train. You can buy these yourself for between $150 and $250 depending on where you go. It is literally three small screws and a cable to replace it. When I asked them how three screws and a $200 part became $869, I got a long winded analogy of how buying a steak from a restaurant is always more expensive than buying one from the grocery store. Okay, I get that...but 400% MARKUP?!?!?! Granted, $89 of that price was FOR TOWING MY JEEP LITERALLY TWO MILES!!!! But still, that's crazy, crazy high. So I figured I'd just get my own ""steak"" from the ""grocery store"" and take out the three screws myself. The price to get my Jeep from the hostage takers: $209 for diagnosing a problem that mysteriously occurred FIVE MILES AFTER THEY 'FIXED' the car, and $89 FOR TOWING IT BACK TO THEIR SHOP TWO MILES!!!\r
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As you can probably discern, I'm slightly disgusted by my whole ordeal. PTOOEY on this ""boutique"", over-priced, commitment-phobe garage! Yes, they are very, very afraid of commitment, and it's like pulling teeth to even get them to give you a window of time for the work they're doing, let alone having them assume any responsibility for the mysterious breakdown right after they do other repairs. \r
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All that said, I have to concede that they DO seem to be very knowledgeable...they just insist on dry raping you in exchange. So, if you're made of money, immune to sticker shock, and are into S&M, use this garage. Otherwise, let your fingers do the walking and roll the dice somewhere else!\r
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UPDATE: Since I was unwilling to pay the $869 to have them replace a $150 part, I bought the part my last Car-X $100 diagnosis assured me was the problem (the ECM) and put it on. The car would not start. So, I towed the Jeep to another garage. Turns out there was NOTHING WRONG WITH MY ECM. The ""good"" garage found the problem: one of the sensors Car-X had replaced (a cheap knock-off brand) had gone bad...AFTER FIVE MILES. The garage replaced it, and I was humming along for another 50 miles when one of the OTHER sensors Car-X replaced went bad as well!!! Again, it was a cheap knock-off brand. After replacing THAT sensor, the Jeep has been humming along quite nicely.
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