Car X Automotive

Unless you are the Geico motorcycle-driving money man, try hard to find another place to take your vehicle!!! I know there are reviews for this garage saying "oh, i saved so much money here!", and yeah, perhaps when you're used to paying Mercedes dealer prices those individuals DID save some money here (this garage is located very close to the most expensive subdivision in all of San Antonio), but for regular folks who feel the Obama economy bearing down on them, this place is NOT WHERE YOU SHOULD GO! Here's my story. \r \r My 96 Jeep Cherokee was sputtering and choking, so I did a google map search and found the nearest garage to my house since I had to sputter over to it. The problem ended up being 4 sensors and a catalytic converter that needed replaced. $1,600 later (for parts that cost around $360 if you went out and bought them yourself), I picked up the Jeep and drove it literally 5 miles down the road when it just instantly died and would not start back up. I called them and the more

DON'T DO IT!\r Unless you are the Geico motorcycle-driving money man, try hard to find another place to take your vehicle!!! I know there are reviews for this garage saying ""oh, i saved so much money here!"", and yeah, perhaps when you're used to paying Mercedes dealer prices those individuals DID save some money here (this garage is located very close to the most expensive subdivision in all of San Antonio), but for regular folks who feel the Obama economy bearing down on them, this place is NOT WHERE YOU SHOULD GO! Here's my story. \r \r My 96 Jeep Cherokee was sputtering and choking, so I did a google map search and found the nearest garage to my house since I had to sputter over to it. The problem ended up being 4 sensors and a catalytic converter that needed replaced. $1,600 later (for parts that cost around $360 if you went out and bought them yourself), I picked up the Jeep and drove it literally 5 miles down the road when it just instantly died and would not start back up. I called them and they 'graciously' offered to tow her in. Two days later I hear back from them and they want another $896 to replace the ECM. If you don't know what an ECM is, it's the computer that controls the vehicles fuel and power train. You can buy these yourself for between $150 and $250 depending on where you go. It is literally three small screws and a cable to replace it. When I asked them how three screws and a $200 part became $869, I got a long winded analogy of how buying a steak from a restaurant is always more expensive than buying one from the grocery store. Okay, I get that...but 400% MARKUP?!?!?! Granted, $89 of that price was FOR TOWING MY JEEP LITERALLY TWO MILES!!!! But still, that's crazy, crazy high. So I figured I'd just get my own ""steak"" from the ""grocery store"" and take out the three screws myself. The price to get my Jeep from the hostage takers: $209 for diagnosing a problem that mysteriously occurred FIVE MILES AFTER THEY 'FIXED' the car, and $89 FOR TOWING IT BACK TO THEIR SHOP TWO MILES!!!\r \r As you can probably discern, I'm slightly disgusted by my whole ordeal. PTOOEY on this ""boutique"", over-priced, commitment-phobe garage! Yes, they are very, very afraid of commitment, and it's like pulling teeth to even get them to give you a window of time for the work they're doing, let alone having them assume any responsibility for the mysterious breakdown right after they do other repairs. \r \r All that said, I have to concede that they DO seem to be very knowledgeable...they just insist on dry raping you in exchange. So, if you're made of money, immune to sticker shock, and are into S&M, use this garage. Otherwise, let your fingers do the walking and roll the dice somewhere else!\r \r UPDATE: Since I was unwilling to pay the $869 to have them replace a $150 part, I bought the part my last Car-X $100 diagnosis assured me was the problem (the ECM) and put it on. The car would not start. So, I towed the Jeep to another garage. Turns out there was NOTHING WRONG WITH MY ECM. The ""good"" garage found the problem: one of the sensors Car-X had replaced (a cheap knock-off brand) had gone bad...AFTER FIVE MILES. The garage replaced it, and I was humming along for another 50 miles when one of the OTHER sensors Car-X replaced went bad as well!!! Again, it was a cheap knock-off brand. After replacing THAT sensor, the Jeep has been humming along quite nicely. more

We have been using Car-X's services for many years. We have gone to them for our regular maintenance needs as well as vehicle repair, and we have never once been disappointed. There was one time that they couldn't figure out what was wrong, but they admitted it and sought the opinion of two of their other shops until they located the right answer. We were really impressed! We always get good prices too. \r more

Thank you Car-X for fixing my car! I've never seen such great customer service!\r more

A few months ago our teenage son forgot to put the emergency brake on and our minivan rolled into a pond. What a mess! Car-X helped us get it towed, cleaned out, and running again. more

I bought a used car and it stopped working a week after I took it off the lot. I was so mad! So I went to Car-X and asked for help. They identified the problem and were able to prove that it was a previously existing problem, so I was able to get a new car from the dealership. Thank you, Car-X!\r more

They fixed our motor home recently, it had been sitting in our yard for a few years and wouldn't start. I'm all thumbs when it comes to cars and such, so I called them. I had my motor home purring like a kitten in just a few days. Very impressed! more

This satisfied customer wants you to know that Car-X is awesome! :) They always treat me right and have never cheated me.\r more

NEVER Take your car here!!! I was a loyal customer at this location for several years until this past March (2013) when I took in my daughters car because some of the lights came on and it was making a weird noise. Needless to say after taking it back to them several times over a 2 week period because they would say it was fixed and we would pick it up....5 miles down the road the lights would be back on. After 3 attempts I contacted them district manager (Thomas) who assured me he would take care of the problem and my car would be ready for the trip we were leaving on that day. When I went to get the car the battery was now dead. A 6 month old battery at that. I asked if it could be the alternator and I was assured that it was not. I went and picked up a new battery (which was still under warranty since it was only 6 months old) and set off on my trip. 4 hours into the trip the car DIES!! In the middle of nowhere. I won't even go into the hassle of getting it towed and fixed and the rental car, but low and behold IT WAS THE ALTERNATOR all along. That was 5 months ago and not one more problem has arisen with the car. I swore I would not ever return to their shop but against my better judgement, I went in there with my car today because I needed my brakes checked and they were under full lifetime parts and labor warranty. I figured I would be stupid to not get them done there since it would be free. Should have stuck to my guns because OF COURSE once they said the brakes needed to be done they would only cover the parts NOT the LABOR!! They said there was nothing on the previous invoice that showed PARTS AND LABOR. They only warranty parts. I KNEW THIS WOULD HAPPEN. So shame on me. Of course the manager that gave me the warranty and said it was in the system doesn't work there anymore so it is my word against nobody. And no it doesn't show on my bill it's lifetime parts and labor. Of course it doesn't even show lifetime parts on the bill but --Well that's the deal we give is parts not labor it's not on the bill it's just in the system.. What a bunch of CRAP!!! GO SOMEWHERE ELSE!! more

Car-X is the best auto repair shop that I know of. We've never had a bad experience with them, but we have with other shops in our area. If it ain't broke, don't fix it! more

We had an engine problem recently. We could not figure out what was causing the smoke and burning smell, so we took it into the nearest Car-X station. They looked over the engine, found the problem, and had our van ready to go quickly. Their service was impeccable and the price was right. We intend to get our next tune up at this location, and we would recommend them to anyone.\r more

Fixed fast - every time. Love them ! more

Just picked up the car. Flawless repair. Quick service. Rental car on site was nice. Very friendly people there too. Absolutely no grumpy mechanics to be seen or heard of :) more

Highly, highly recommend this mechanic for your mini! Very friendly, honest and take the time to explain the issues with the car and answer questions. Every single person I have interacted with there was knowledgeable and courteous. I will definitely take my mini there again!\r more

I used these guys for years until I moved out of the City. They are great ... totally honest and they do great work. I recommend them highly enough. more

Car X is wonderful. Making an appointment is easy and they are very attentive to any reported problems with my Prius. I am a new Prius driver and they helped me better understand the car, not just repair/service. more

Nice guys, uncompromising honesty, skilled, timely, and reasonable! more

Amazing Customer Service: I had some repairs done to my Mini here today and was very impressed. To compare this experience to the normal dealer experience is to compare the day to the night. The dealer has seen the last of me.\r more

ULTIMATE SERVICE!!!! A++++++++++++++. I HAVE HAD MY CAR'S SERVICED AT MANY SHOPS IN AUSTIN BUT WHAT A DIAMOND IN THE ROUGH I FOUND IN Car x! ME AND MY WIFE FEELS SO COMFORTABLE HAVING OUR CAR'S SERVICED AT THEIR LOCATIONS\r more

Very professional, car was done the day they said, friendly and GREAT work. My car was only 2 months old and it looks brand new. They got me a rent a car in about 2 seconds flat! I would recommend them ALL DAY LONG!\r more