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Businiess name:
Satori's Auto Service
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Review by:
citysearch c.
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Review content:
Satori’s Auto Service mechanics fixed my car but they didn’t follow the guidelines. There was a problem with my security system that disabled my car, a Mustang convertible, from starting up. They told me it would cost me eight-hundred dollars - so I told them that was the most I could spend, otherwise I would take the car away. Last thing you know, they call me after to tell me they had to do an extra two-hundred dollars worth of work. My credit card, that I had just gotten, would have to go over the limit to pay the repairs. I felt I shouldn’t owe them another dime, since they didn’t keep their word.
Now I really wonder if the car only needed two-hundred and fifty dollars worth of work. I didn’t agree to paying more. Where they planning to keep my car for money I don’t have? They gave me a call back telling me they were going to arrange payment for the extra money. However, I strongly feel that they should have an accurate estimate written down. Such inaccuracy put me into debt, raised my blood pressure, and have no idea whether they did the work they were supposed to do. If I knew what they were going to do beforehand, I could’ve taken my car to a storage unit until the summer (I don’t use my Mustang during the winter). I’m very disappointed!
RESPONSE FROM Satori's Auto Service:
I do feel this customer’s pain and understand the extra cost is why he was disappointed. I also take exception to his comment how we did not stick to our word of how much the repair would cost. The vehicle did not start and the main control module was inoperative and not communicating. We quoted a price and installed a new module. We were then able to communicate with the vehicle which allowed us to check for other faults. This was a job that had more than one part failure which was unfortunate. We immediately called to tell him of the extra cost and he said he could not afford anymore unless we could extend him credit. We told him we would only charge for the extra part, the extra labor (which normally would be $270) was free, and yes we would extend him credit for the extra 198.30. We worked overtime to complete this vehicle, repaired a broken connection at a brake switch at no extra cost so he could drive the vehicle safely, and came in special when we normally are closed to deliver the vehicle. We showed him the parts and explained him the repair. He shook my hand, seemed happy, and said how he appreciated us bending over backwards for him. I am very disappointed he wrote this review after what we did for him though I do understand his disappointment with the extra cost.
Sincerely, Greg Satori
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