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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
I hired All State Van Lines to pack and move my entire home. The actual moved did not smooth. The moving company that All State hired showed up 2.5 days late and showed up with a small truck. I had been calling my acct manager asking where are the movers? My estimate of pounds for my moved was 13,650.. The truck (fully packed) only held 9,300 pounds. Why did they show up with a small truck? The the 3rd party movers rented a U-Haul truck for the remaining items. Turned out they could not use the U-Haul and had to put all of that load into storage. The movers told me that All State knew this and they were to have called me.. The communication with All State was horrible. Using your company was a big mistake. I should have never had to deal directly with the 3rd party supervisor, That is the job of the acct manager. I hired your company to pack my entire house and move me. I had back surgery and can't lift. I ended up, with the help of my husband having to pack 17 boxes ourselves. We were running out of time and if we didn't do this it would not have gotten done. The movers were still loading items while we were at the title company closing on our house. This company needs to take a long look at all the negative comments and see how you can improve the company. Why don't you want to be known for the BEST moving company in the US, or at least be in the top 10 in the US?? How many more complaints will it take before things are changed? I should have done more research and selected a different moving company. Is this a wake up call for your company? It should be...... I may be one person but believe me, I will tell everyone I come into contact with and tell them Not to choose All State Van Lines.
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