Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
VCA Apache Animal Hospital
|
|
Review by:
citysearch c.
|
|
Review content:
The experience was horrible. I waited 30 minutes in line to pick him up. They are always short staffed and the customer pays for it. They charged me a few dollars short of $800 for roughly 7 hours of care. I'm not a vet, but I knew it was highly unlikely that they pumped 3 units of IV fluid into my dog in 7 short hours. I questioned this and the Apache staff reluctantly agreed that they only used 1 and offered to refund those expenses. There was medication I paid for that was never given to him. I had to point that out for them for to agree to a refund. After 30 minutes of debate, I was finally refunded $92. I returned home only to find more discrepancies, so I returned the next morning. The office Manager MARY got downright nasty with me, telling me I disrespected her vet and the rest of the staff by not wanting to speak with the vet when I picked up my dog. That woman should never be employed in a position that requires customer contact. A person in that position should never raise their voice at a client or display hostility. This was unprovoked. \r
\r
I had to call the corporate complaint department for further assistance. A short time later, I got a call from a contrite MARY apologizing and offering another refund of $100. Long story short, this place is a rip off. I identified nearly $200 in charges that I shouldn't have paid for in the first place. Those are only the ones I identified. Were there more overcharges? They charge too much to begin with. The total cost of services rendered should have been less than $400 (in another unnamed vet's opinion). \r
\r
Lastly, the attitude displayed by the vet I met with was pretty much ""pay the price or put him to sleep"". That should tell any pet owner what they need to know about VCA Apache. In my opinion, they don't care about the animal, but only how much they can gouge the owner. My dog is doing well. That's only because I got decent care at another hospital thereafter.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|