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Businiess name:
Animal Care Clinic Inc
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Review by:
Terri S.
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Review content:
My niece recently purchased a puppy and, wanting to give it the best, she took it to Animal Care Clinic on 112th in Vancouver. During her initial exam she was distressed to have them load her up with over $100 in "their" products but felt confident that the puppy would benefit. She had indicated to the vet that the puppy had not yet been dewormed and was given the medicine in the packet of stuff they sold her. Two weeks later the puppy was not eating right and seemed a little "off" to her so she called the vet's office. She advised them of a worm that resembled a fingernail in the feces and was told that it would be tapeworm and could only be treated with a prescription. The vet assured her that it would be ready for her that afternoon so before leaving the office for lunch she called to see if it was ready. She was treated impatiently and was told "I don't mean to be rude, but let me tell you how it works around here . . ." with the bottom line being that it would not be ready before the next day. When picking up the medicine the staff person was on the phone with another customer and handed her the prescription and took her money and continued with her phone call. This being my niece's first experience, she asked the girl how she was supposed to give it to the dog, for him to chew? The girl then said "No, you just shove it down his throat" and commented to the person on the line "I bet you didn't expect to hear that!"
Naturally my niece is very frustrated and angry that she was not given due consideration and the opportunity to ask questions of a professional. Instead she ended up relying on the advice of coworkers. I suppose if you are familiar with animal health care this clinic may suit your needs but I would definitely advise against using them as a resource if you are a novice.
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