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Businiess name:
Ziebart-Rhino Linings
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Review by:
Guest
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Review content:
I get a phone call from the owner Steve while my car is there being worked on. He states that because of how new my car is (2012), they need to order additional parts for my car for the keyless entry portion of the package I bought to be installed. This is going to cost me an additional $99. AWESOME! So not only am I not going to get everything I paid for in this visit, I'm going to have to return a THIRD time, and have to pay an extra 100 bucks that I wasn't told about when I originally paid for this package. (They were well aware of the car I had when I booked the appt). I said fine order the parts and I pay over the phone with my debit card. I ask how long are they going to take to get here.. etc. I was told I would receive a phone call when the parts came in.
Three weeks go by and I never receive a phone call. I finally call and ask to speak to Steve the owner about where these parts are. He tells me they aren't here yet and to call back in a week or so. I literally call this business back about once a week for two months and get the run around from Steve-who is rude to me each time and acts like I'm annoying him. On one of these follow up phone calls about four months after the original service appt, there is now a new manager who answers the phone and she acts like I'm making up this entire story of me waiting for parts to be delivered etc. I had to explain the whole situation to her. I finally just ask for my money back- apparently these "additional parts are never going to arrive and I should just get my money back at this point. It's been like 4 months now and I'm STILL waiting for the service to be complete. She asks me where my receipt is- I tell her there is no receipt since I paid over the phone with Steve because he told me about the additional charges over the phone while my car was there being worked on the first time. I said please just put me on the phone with Steve since she has no idea who I am or the struggle I've had with this business for the past 4 months. NEVER GOT MY MONEY BACK!
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