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Businiess name:
Belle Meade Jewelry And Repair
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Review by:
citysearch c.
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Review content:
I never thought I'd have to use a complaint board as I have been very lucky in my dealings, but I feel I must warn those who are planning on going here and let everyone know the scam and awful service this one man ""store"" tries to inflict on it's clients. Forgive the format of the letter as I took pieces from the official complaint left with the BBB and my credit card company. \r
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I ordered a ring from a reputable jeweler online. Unfortunately at size 7.5 it was too big for her. We wanted to get it done quickly as she was so looking forward to it, so my fiancée and I went to a major jeweler in town to resize it. They could not do it on site so recommended that we go to Belle Meade Jewelry about two miles away as it is a one man shop that does resizing, etc. We went there and this is where the silliness began, but I assumed he knew what he was doing. We told him the current size was 7.5 and it needed to be made smaller. He did not size her he only ""used his expertise"" to say that she was a 6.5 upon seeing how loose it was. He said he uses a special laser technique and could get it done in under an hour, so we agreed. I came back an hour later without her to pick it up and paid him $163.88. This is for a service that usually runs about 30 to 75 dollars, but I wanted it done and he appeared to be a professional. He had given me and the customer before us the speil about ""lasers and super precision"" before negotiating on non-set outrageous prices. i.e. I'll do it for 300, no 250, etc.. As soon as I get home, the ring is still way too big. The shine for the enhanced diamond had been tarnished and one of the small stones was missing. (I am not claiming this as the reason for chargeback, only the sizing, but it was still infuriating. The missing stone is listed on the updated receipt.)\r
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We both go back to him to ask him to size it correctly. He patently refuses to measure her and says he will make it a size 6 for an extra 100 dollars. Again he not only didn't measure her, he refused to, saying he does this ""by eye"". I said this is unacceptable and asked for a refund. He refused. I went back to the large jeweler in town to size her properly and it was of course a 5.5 when they actually used the measurer. I called him the next day to tell him about the ACTUAL size and he said he wouldn't do it and that's just part of the process. If it's part of the process to not make a ring fit, how does he stay in business? I could get no further recourse from him, so I mailed it back to the seller for resizing and because he was a reputable guy he resized it and shipped it back for $60 total (I have enclosed the receipts that detail work and the postage I sent to him). It wound up costing me almost a hundred dollars in addition to get it done that way, but it was worth it. \r
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In summary the merchant sized her incorrectly, wanted to charge more money to do it incorrectly again, and then refused to do anything to fix the situation when we refused to be ripped off again. He declined to refund or fix the situation on two separate occasions as well as two phone calls. Sleazy fellow who has no accountability. Be wary.
Pros: Laser machine work done on camera
Cons: Excessively expensive, no set price (neg), doesn't back work
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