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Businiess name:
Enterprise Rent-A-Car
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Review by:
citysearch c.
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Review content:
I recently rented a car at the SLC airport from Enterprise. I would greatly recommend that you do not use Enterprise and go to another rental car company. My rental was arranged by another company and was prepaid for a compact car. When I asked for an upgrade I was only given a $50 dollar per day option. I was told that there were no other cars available. I asked again for some other options and again was told, ""sorry we are sold out of other options and if you want to upgrade it will be an additional $50 per day"". Then I was given the hard sale and heavy pitch on buying insurance and the prepaid gas option. I declined both with the attitude from the agent that I was making a big mistake!\r
I then went to pick up my car at the kiosk and asked the attendant there was there any other cars to choose from and he said, ""sure we have lots of options and you can upgrade for just $10 per day"". Obviously a ""sales technique"" to get some extra money from the customer.\r
When I returned the car, they then charged the entire amount on my credit card even though it was prepaid and I had the rental confirmation and receipt. After waiting for several minutes while the attendant was in back talking with the manager, they told me they would have to hold my payment ""just in case they couldn't get the prepayment"". I was frustrated and assured by Enterprise they would find out and call me the next day with a resolution. 2 days later I get a receipt that shows the entire amount was charged to my Amex. I called and talked to a manager who assured me he would get to the bottom of the issue and still no return call (I ended up getting the prepayment confirmed and getting a credit back to my card and I still haven't gotten a call back from Enterprise).\r
\r
In summary, they are masters at the hard sale, deceiving and terrible customer service. Stay away!!!
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