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Businiess name:
Capital Plumbing
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Review by:
citysearch c.
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Review content:
This company was selected by my home warranty company to look at my leaky shower valve. After about a week of pestering them to finally make an appointment, their ""plumber"" walked up to my shower, turned it on and off, then walked back to his truck and submitted a report to the home warranty company. His report concluded that we had performed ""unauthorized work"" on the shower, which conveniently happens to invalidate coverage under my home warranty. Before leaving he did take time to mention that if the home warranty failed to cover he'd be happy to come out and repair at my expense for about $500. After the home warranty company informed me that they would not be covering the repair or reimbursing the $100 I paid to Capital Plumbing, I tried repeatedly to get Capital to send me a copy of the report they had submitted to the home warranty company. They promised three times to send it. I never received a report, not even an invoice or receipt for the $100 they required over the phone before they came out. I eventually found another plumber to provide a second opinion. Not surprisingly, he said there was no possible way a plumber could determine ""unauthorized work"" by simply looking at the shower handle and turning it on and off one time. He also said my problem was a common occurrence that occurs over time due to normal wear and tear from use and chlorine in the water, which would clearly be covered by my home warranty. The only logical conclusion is that Capital Plumbing colludes with the home warranty company to tell them exactly what they need to hear to deny coverage. This company is corrupt. I used A. Mann Plumbing and they were quick, honest, and reasonable. The repair cost under $100
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