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Businiess name:
VCA TLC Animal Hospital
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Review by:
citysearch c.
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Review content:
I took my cat here on July 28 for an emergency - his cheek had swollen to the size of a golf-ball. I took him here because it was close and they said it is an emergency hospital - I wanted fast service. When I got there, the front desk practically rolled their eyes at me when I said it was an emergency. They said I would have to wait as other people had appointments (what is the point of offering emergency services???). I waited for a 1/2 hour before anyone would even give me the time of day. Waited another hour and was told by the rudest girl that I could either give up my cat to the staff to be examined in a back, staff-only room or wait if I wanted to actually be in a room. Um, excuse me?? What kind of pet-owner just throws their pet at someone they've never met or have sound trust for? Of course I waited to be in a room. Finally a vet came in. She was actually pretty nice - a young Asian woman. Pretty good bedside manner. The vet techs and front desk staff need to be replaced with people who CARE about animals and their owners - these people act like they're working at a Denny's on Hollywood Blvd! As far as the price for everything, no complaints - veterinary medicine IS more expensive than people medicine now - it hurts but it's necessary. Compared to my regular, lovely vet's price, this was actually a bargain. I paid just under $400 for anesthesia, dental surgery (it was an tooth abcess) and antibiotics. So far, my kitty seems just fine. If you can deal with the nastiness in the waiting room, it's not too terrible a place. Oh, and I waited 45 minutes at the front desk to pick-up my cat AFTER I was told to come get him. How hard is it to shove a doped-up cat in a pet-carrier? So you better have all day to wait around... oh, p.s. - I was still charged $100 for an emergency fee...that I waited 1 1/2 hours to get.
Pros: Vet herself was good, price was fair
Cons: Horrible staff, make you wait FOREVER
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