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Businiess name:
National Car Rental
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Review by:
citysearch c.
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Review content:
I had a 1-way rental from Westchester County Airport (NY) to Roanoke Blacksburg Airport (VA) on March 28th-30th. Be aware that the counter doesn't open until 8 am on weekends. The National employee had called in sick and the Enterprise agent was covering for them. She was very helpful and suggested a different model car that was better suited for my purpose. The only issue was that we have a corporate account which somehow didn't get coded into the system correctly & my original contract included mileage charges (which would have exceeded the daily rental charges) which are waived under our contract. She tried to fix it but was unable to and hand marked up my invoice (but unfortunately didn't initial it as she wasn't actually a National employee). Upon arrival in Roanoke, I explained the situation to the agent in the airport there, and with an invoice from a 1-way rental from several weeks prior under the same account, he was able to call into his corporate office and get the issue resolved for me quickly. Both airport locations are too small to justify an Express Lane, but the parking lots are quite close and service was quick.
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