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Businiess name:
Gas South
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Review by:
Guest
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Review content:
Gas South is a horrible company that steals from the people of Georgia. I had been a customer of Gas South for over 3 years until March 1st of this year. Back in February my bill was abnormally high (about $200 higher than normal) so I looked closely at my bill and realized I was on their "variable rate" instead of the fixed rate I had originally signed up for. I called them and was initially told I would still have to pay the full amount due. When I pointed out that I had been getting ripped off since May 2013 and I actually did the math and realized it was almost $2000 difference in what I would have paid from the fixed rate I had initially signed up with as opposed to the variable rate they had put me on without my knowledge or consent, they relented and gave me a credit. I told them I would like to be placed back on the fixed rate and I thought all was well. Then I get my bill for February service and it is again at the variable rate and I was over charged $178 (the difference from the fixed rate to the variable rate). Again, I call and email Gas South and they tell me there is no record of me calling and switching the rate and they ask me for the phone number I called from. I go through my phone records and give them the date, the exact time of my call, and the length of my phone call with them and they still refuse to correct my bill and give me the fixed rate price. So I adjust the bill myself and pay the fixed rate amount and cancel my service and switch to Scana, knowing I will still have one bill remaining with Gas South. Then I get my final bill yesterday from Gas South and again, still at the variable rate, still showing the $178 that I did not pay from previous bill (with a $10 late fee charge added), and my bill yet again $121 more than what it should be for this final month. So yesterday I again email and let them know I will be paying my bill (which I did) at the fixed rate amount and that the $121 over charge would not be paid.
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