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Businiess name:
Superior Water & Air
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Review by:
citysearch c.
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Review content:
I bought the Ecowater375 refiner and reverse osmosis (r/o) systems about 18 months ago. From day one I was frustrated with customer service and installation issues. Finally I was contacted by Bryan Parker who listened to my concerns and came out himself to look at the system. He took time to educate me on how it works and what to look for if there is a problem, as well as finding the issue causing my system to recharge every three days. This was the first time I felt knowledgeable about the water system, which helped alleviate much of my stress. I encourage Superior Water to have all customer service and technicians trained by Bryan Parker. He single handedly changed my view of the company. Yes, the product is great and we love the soft water. The frustrations were always with misinformation and varied knowledge of the staff. Each person we talked to would tell us something different that usually conflicted something we were told earlier. One visit our salinity levels are set to 18, but the next tech changes it to 30 without testing the water hardness. Bryan did the test, ran the numbers and found 20 to be correct. Bryan Parker is definitely the man you want representing your company.
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