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Businiess name:
Maltese Pool and Spa
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Review by:
citysearch c.
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Review content:
I purchased my hot tub from Maltese Pools about 4 years ago and I was a loyal customer ever since. They have always serviced it. I started having them service my above ground pool. This year I had them summarize my pool and it was a disaster. It was done on a rainy day, they had ALL the leaves on the cover fall INTO the pool, later claiming that there was a hole in the cover.
The filter which was in perfect condition (I checked when I opened the garage) before they came, was now broken. The pump was cracked off the hinge in a downward position and not working. They claim they had nothing to do with this. However, they carried the filter in the rain (which was fine before they came) from the garage to the backyard. I went to the store in person and the service manager told me that his guys would say something if they did it. He came to my house and said he doesn't know how that happened but it wasn't his guys or the would have said so. He asked his guys if they noticed that the pump on the filter was broken; they said no.
I wonder how it is possible that if these guys have experience doing this kind of work they never noticed that the pump was LOOSE and WIGGLING, OBVIOUSLY OFF THE HINGES while they carried it from inside my garage into my back yard and installed it started it up?????????
It seems that everything is fine as long as nothing goes wrong, but if something goes wrong they will NOT TAKE RESPONSIBILITY..........................
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