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Businiess name:
Techna Glass
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Review by:
citysearch c.
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Review content:
Quoted $200 for Repair while on Phone. Received no Confirmation Email. Quoted $400 at Shop.\r
I called for a quote on my 2003 Nisan Pathfinder, needed the rear glass on the driver's side. I spoke with ""Johnny"" in Utah. I was quoted $200 for the repair. Techna Glass told me they would email me the confirmation. Then I was was asked for my home address where they would also send the confirmation. This did not make sense because my appointment was in a couple of hours.\r
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I never received the email confirmation. I sent them an email but received no reply. My phone had died so I could not call them.\r
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When I went down for my appointment I was told the wrong glass was ordered and the new repair cost was over $400.\r
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The sign on the wall said something like, ""If we don't keep our promise, we will give you $10"".\r
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I asked the manager. ""Are you going to keep your promise?"". The manager said. ""I can't we will lose too much money"". If they don't keep their promise they will simply give you $10 instead of doing what they originally communicated.\r
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The manager was also apparently disgusted with Johnny, the person who gave me the original quote. It seems like this was not the first time this had happened with Johnny.\r
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While I was in the office I spoke with Johnny over the phone. He did let me know that there was a misunderstanding and everything was recorded on a tape. I asked him if I could listen to the tape. He said no.\r
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I told Johnny if he would not let me listen to the tape, I would simply report the incident to the Better Business Bureau.
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