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Businiess name:
Clem's Ornamental Iron Works
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Review by:
citysearch c.
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Review content:
I should have known when it took 3 calls to finally get someone to schedule a railings estimate. I signed the contract saying that I needed the railings ASAP even thought the contract states it could be 3 to 5 weeks. I called every week for status and when I did get someone which was rare they informed me they were on schedule. Well 5 weeks later I get a call saying that they don't have the material and it will be another 2 weeks.These were plain ordinary railings. I asked for my deposit back but they said that it was non refundable. I wrote a email letter to the owner Clem Carfano, no response. Must have called the company 20 times the next 2 week and got the run around from the office staff ( Hold on I'll see if he is in, Clem is on the phone, out to lunch in the shop, in meeting, will be in at 11:00, went home at 2:00) etc. When I finally did get to speak to him it was useless he was not concerned about customer satisfaction at all. After another 2 week the railings were done but he
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