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Businiess name:
BTR Roofing
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Review by:
citysearch c.
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Review content:
I used BTR Roofing twice to replace blown-off shingles on the roof of my home. Twice the BTR roofers used shingles (different colors/styles) that didn't look like a good match, but the BTR roofers insisted their shingles were the closest match available. \r
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Months later, some more shingles came down, and I called a different roofing company. As soon as the roofer saw my house, he knew two things: 1) the right shingles (same manufacturer, same style) had not been used; 2) the right shingles WERE available ? at Lowe?s. Two other roofing companies confirmed this.\r
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I called Bill, the owner of BTR, explained the history ? including that other roofers had told me what could/should be used as replacements ? and asked that he send somebody out to do the job properly. I offered him a bundle of shingles (more than enough to do the job) I had purchased at Lowe?s if he would provide the labor. No deal. I then offered to pay $100 toward the labor. Still no deal.\r
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Bottom line ? after I had spent $675 (including some other repair work) with BTR, Bill would admit no fault in his roofers making a poor choice, twice, in selection of the shingles, showed no interest in doing the job correctly, and offered no compromise or agreement. \r
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Another company handled the job within 24 hours, and it took the roofers less than one hour. (Guess who gets my business when my whole roof finally needs replacing?)\r
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Does BTR sound like it has the kind of service and customer care you're seeking?
Pros: None, as long as there are other companies who will do the job right
Cons: See review; overall, company was sluggish in responding to calls/messages
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