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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
When we booked with All State in Feb, we were promised a smooth move. We were up front that we wanted to pay with our credit card and never ONCE did anyone mention a 3% fee until the 17th. "It is our process" I was told but when I pointed to the fact that it was not in our contract and I shouldn't have to pay it I was informed that it was their process. The fee was waived but not after a lot of fight, energy and time on my part. On 9/18, 6 days before our move, we were contacted that our anticipated delivery date which was schedule between9/30 and 10/8 was being extended to the 16th. I needed to have a place available for that length of time incase they came that early but was told "Maam, you can't really expect us to deliver your things cross country in 7 days." I was then told that the earliest date I could anticipate delivery would be between the 3rd and 6th of Oct. I signed a lease for the 7th. Our pick-up happened because we had no other option but to move forward because we were anticipating closing on our house on the 24th. The moving company was unprofessional showing up almost 3 hours late, leaving their trash behind and charging us incorrectly. During the time of our pick-up All State called to ask if the movers had showed up. This was why I paid them almost 2K... to make sure that my move was smooth, not for them to check in with me to see if they showed. From the 24th until today (10/14) we have been assigned to 6 different employees at All State and not one of them has helped us. They have changed our delivery date to between the 17&19 of Oct. As of today they still cannot say when our belongings will arrive just that they have been unloaded from the original truck and onto another truck in Chicago. The employees we have spoken with at All State have been rude and and uninformed telling us incorrect information and unable to give us rates of things are expected to pay. We have been lied to and what is worse we have an empty apartment waiting for our belongings. Our family is being held ransom.
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